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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. This policy explains what we gather, how we use it, and who can see it.

Account registration dataPayment transaction logsDevice and login recordsSupport conversation historySession and cookie tracking
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PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, request deletion of your account records, or ask us to stop using your data for marketing, contact our support team. We handle privacy requests through the same channels you use for account help.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you have a privacy or data request. They will escalate it to our compliance team and you will get a reply within three business days.
Email Support Send your privacy request to our support email address listed in the site footer. Include your registered phone number and a clear description of what you need — access, correction, deletion or opt-out from marketing messages.
Account Settings Log in and go to your account settings page to update your contact details, change your password, or toggle marketing preferences. For data deletion or export requests, you still need to contact support directly.
DATA SAFEGUARDS

How We Protect Your Information

We encrypt payment data in transit using SSL certificates, store passwords as hashed values rather than plain text, and restrict internal access to account records so only authorised staff can view withdrawal histories or identity documents. Here is how we handle the main privacy areas players ask about.

Payment Security

When you send a deposit via bKash, Nagad or Rocket, your wallet PIN and OTP never pass through our servers — you complete authentication directly with your payment provider. We only receive a transaction reference and the amount you sent, which we use to credit your account balance.

Cookie Usage

We use session cookies to keep you logged in while you switch between the sportsbook, slots and live tables. Analytics cookies track page views and load times so we can fix slow sections. You can delete cookies in your browser settings, but doing so will log you out and reset your preferences.

Account Retention

We keep your account records, including transaction logs and identity documents, for seven years after your last login to meet regional financial compliance standards. If you request deletion before that period ends, we will anonymise your data but retain the transaction history as required by law.

Marketing Control

If you ticked the box to receive promotional messages when you registered, you will get SMS or email updates about new game releases and ongoing promotions. You can opt out at any time by changing your preferences in account settings or replying to any marketing message with the word STOP.

Common Questions About Your Data

Yes. Contact support through live chat or email and request a copy of your account data. We will send you a file containing your registration details, transaction history, login records and support conversations within five business days.

We share transaction data with bKash, Nagad and Rocket when you request a withdrawal so they can process the payment to your wallet. We do not sell or rent your payment details to advertisers or other third parties.

We retain your account data, including identity documents and transaction logs, for seven years after your last login to comply with regional financial regulations. After that period, we delete personal identifiers but may keep anonymised data for internal analysis.

You can request account closure at any time by contacting support. We will anonymise your personal details within three business days, but transaction records must be kept for seven years to meet compliance requirements in Bangladesh and other eligible regions.

We use your phone number to send login OTPs, verify withdrawal requests, and contact you if we detect unusual account activity. It also helps us prevent duplicate accounts and meet regional know-your-customer standards where applicable.

If you use the platform from a jurisdiction where online gaming is prohibited or restricted, we cannot guarantee service availability and your access depends on your local legal framework. We may still hold your account data under our standard retention policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.